Last updated: 7 September 2026

Coastal Keepsakes Pty Ltd | ABN 65 702 048 922 | ACN 702 048 922

This Privacy Policy explains how Coastal Keepsakes Pty Ltd (ABN 65 702 048 922, ACN 702 048 922), trading as Coastal Keepsakes, collects, holds, uses and discloses personal information.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws and, where applicable, the Australian Privacy Principles.

Personal Information We Collect

Depending on how you interact with us, we may collect information including:

·       your name;

·       email address;

·       telephone number;

·       billing and delivery addresses;

·       order and purchase information;

·       payment confirmation and transaction information;

·       account information;

·       customer enquiries and correspondence;

·       reviews or feedback;

·       information supplied for personalised products;

·       photographs, artwork, logos, names, dates and other files you provide;

·       information relating to local pickup or delivery;

·       marketing preferences;

·       technical information relating to your use of our website.

Our payment providers process payment card and other payment information. We generally do not receive or store complete payment card numbers ourselves.

Information About Other People

Personalised orders may sometimes contain information, photographs or artwork relating to another person.

If you provide us with personal information about another person, you should have an appropriate basis or permission to provide that information to us for the purposes of producing your order.

We will generally use that information only for purposes connected with your order and our legitimate business operations.

Sensitive Information

We do not ordinarily seek to collect sensitive information. However, photographs, artwork or other material voluntarily supplied to us may occasionally reveal information that could be considered sensitive.

Where sensitive information is provided to us, we will handle it only as reasonably necessary for the relevant purpose and as permitted by applicable law.

How We Collect Information

We may collect personal information:

·       when you place an order;

·       when you create or use an online account;

·       when you contact us by email, telephone, contact form, social media or another communication channel;

·       when you provide artwork, photographs or personalisation details;

·       when you arrange a local pickup or delivery;

·       when you subscribe to marketing communications;

·       when you submit a review;

·       automatically when you use our website;

·       from service providers involved in operating our store or completing transactions.

Our online store is hosted by Shopify.

How We Use Personal Information

We may use personal information to:

·       process and fulfil orders;

·       create personalised products;

·       prepare artwork and design proofs;

·       process payments;

·       communicate with you about an order;

·       arrange shipping, courier delivery or local pickup;

·       provide customer service;

·       manage returns, replacements and refunds;

·       detect and prevent fraud or misuse;

·       maintain business, accounting and taxation records;

·       operate and secure our website;

·       analyse and improve our products, services and website;

·       respond to enquiries;

·       administer promotions or reviews;

·       send marketing communications where permitted;

·       comply with legal and regulatory obligations.

We may also use de-identified or aggregated information for business analysis and improvement where the information no longer reasonably identifies an individual.

Marketing Communications

Where permitted by law, we may send you information about our products, services, promotions or business.

You may unsubscribe from electronic marketing communications using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications relating to an order or enquiry.

Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

·       operate the website;

·       remember preferences;

·       maintain shopping carts and sessions;

·       analyse website performance;

·       understand how customers interact with our store;

·       prevent fraud;

·       support advertising or marketing where enabled.

You may be able to control cookies through your browser or through privacy controls made available on our website. Disabling certain cookies may affect website functionality.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to service providers that assist us with our operations, including:

·       Shopify and ecommerce platform providers;

·       payment processors;

·       postal and courier companies;

·       website hosting and cloud service providers;

·       IT and security providers;

·       accounting and bookkeeping providers;

·       analytics providers;

·       marketing and advertising providers;

·       professional advisers;

·       government, regulatory or law-enforcement authorities where required or authorised by law.

We only disclose information reasonably necessary for the relevant purpose.

We do not sell customer personal information as a standalone commercial product.

Shopify

Our ecommerce store is powered by Shopify. Shopify processes customer information on our behalf and also processes certain information in accordance with its own legal and privacy obligations.

Information processed through Shopify may be transferred between Shopify entities and service providers in different countries.

Overseas Processing

Some of the technology and service providers we use operate outside Australia. As a result, personal information may be stored or processed overseas.

In particular, Shopify operates internationally and information may be processed in countries including Singapore, Canada and the United States, as well as other jurisdictions in which Shopify, its related entities or service providers operate.

Other service providers we use may also process information in overseas locations. The countries involved may change as service-provider infrastructure changes.

Customer Photographs and Artwork

Photographs and artwork supplied for an order are used as reasonably necessary to create the requested product.

We may modify, crop, resize, trace, convert or otherwise process supplied material where required to manufacture the product.

Supplying artwork or photographs for an order does not automatically give us permission to use that content for unrelated advertising.

Where you separately submit content through a feature intended for public display, such as a public product review, we may display that content for the purpose for which it was submitted.

Automated Processing

We and our service providers may use automated systems for ordinary ecommerce functions such as fraud prevention, security, spam detection, order-risk assessment, website personalisation and analytics.

Where applicable law requires additional disclosure about automated decisions that could reasonably be expected to significantly affect an individual's rights or interests, we will provide the information required by that law.

Security

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also use third-party platforms and service providers that maintain their own security measures. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Retention

We retain personal information for as long as reasonably necessary for purposes including:

·       completing orders;

·       providing customer service;

·       maintaining business records;

·       resolving disputes;

·       preventing fraud;

·       complying with tax, accounting and other legal obligations.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate and subject to applicable legal requirements.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or outdated information.

We may need to verify your identity before providing access or making certain changes.

In some circumstances, applicable law may permit or require us to refuse access. Where appropriate, we will explain the reason.

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. Please provide enough information for us to understand and investigate your concern.

We will consider privacy complaints and respond within a reasonable period.

Where applicable, you may also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, service providers or legal obligations. The current version will be published on our website with the date it was last updated.

Contact

Coastal Keepsakes Pty Ltd

Trading as: Coastal Keepsakes

ABN: 65 702 048 922

ACN: 702 048 922

Address: 24 Gilbert Street, Buderim QLD 4556, Australia

Email: hello@coastalkeepsakes.com.au

Phone: 0404 046 945