Shipping policy

Shipping Policy

Last updated: 7 September 2026

Coastal Keepsakes Pty Ltd | ABN 65 702 048 922 | ACN 702 048 922

Coastal Keepsakes is operated by Coastal Keepsakes Pty Ltd (ABN 65 702 048 922, ACN 702 048 922).

As most of our products are personalised or made to order, production time and carrier delivery time are separate.

Production Time

Our usual production time is approximately 3-5 business days before dispatch, unless otherwise stated for a particular product or order.

Larger, bulk, technically complex or material-dependent orders may take longer.

Production time may depend on receiving:

· complete personalisation details;

· suitable artwork;

· requested information;

· required design approval;

· special-order materials.

If you require an order by a particular date, please contact us before ordering so we can advise whether the timeframe is reasonably achievable.

Shipping Within Australia

We ship Australia-wide using Australia Post and selected courier services, depending on the size, weight and type of product.

Shipping options and charges are displayed at checkout where available.

Typical carrier estimates after dispatch are:

· Australia Post Standard: approximately 2-8 business days

· Australia Post Express: approximately 1-4 business days

These are carrier estimates rather than guaranteed delivery periods and may vary based on destination, particularly for regional and remote areas.

Large products such as event signage, mirrors and oversized items may be transported by courier rather than Australia Post.

Production Time vs Express Shipping

Express shipping applies only to the carrier transit period after dispatch.

Selecting Express Post or an express courier option does not automatically reduce the 3-5 business day production period.

If you have an urgent deadline, please contact us before ordering.

Local Pickup

Free local pickup is available from Buderim, Queensland, where offered at checkout.

Coastal Keepsakes operates by appointment only.

We will contact you when your order is complete and provide collection arrangements.

Please do not attend for collection until you have received confirmation that your order is ready.

Tracking

Where tracking is available, tracking information will generally be sent to the email address provided with your order after dispatch.

Tracking information is supplied by the relevant postal or courier provider.

International Shipping

Our online checkout currently accepts orders for delivery within Australia only, unless otherwise stated.

For international enquiries, please contact us before ordering at hello@coastalkeepsakes.com.au.

Delivery Delays

Postal and courier networks may experience delays caused by matters such as:

· severe weather;

· public holidays;

· peak shipping periods;

· transport disruptions;

· regional or remote delivery conditions;

· other circumstances outside our reasonable control.

Carrier delivery dates are estimates unless a particular delivery date has expressly been guaranteed.

If a parcel appears to be significantly delayed, please contact us and we will assist with the carrier enquiry.

Nothing in this policy excludes your rights where goods are not supplied within a period required by Australian Consumer Law.

Lost Parcels

If tracking indicates that a parcel has been lost or a parcel has not arrived within a reasonable period, please contact us.

We may investigate the shipment with the carrier before determining the appropriate next step.

Where required by applicable law, we will provide an appropriate remedy for goods that are not successfully delivered.

Parcels Marked as Delivered

If tracking indicates that a parcel has been delivered but you cannot locate it:

1. check the delivery location and surrounding area;

2. check with other members of the household or business;

3. check whether the carrier has provided a delivery photograph or safe-drop location;

4. contact us if the parcel still cannot be located.

We will assist with an appropriate carrier enquiry.

The fact that tracking records a parcel as delivered does not exclude any rights or remedies that may apply under Australian Consumer Law.

Damaged Deliveries

If an order arrives damaged, please contact us as soon as reasonably possible and provide photographs of:

· the damaged product;

· the external packaging;

· any visible damage to the parcel.

Please retain the packaging while the matter is being assessed where reasonably practicable, as the carrier may request photographs or inspection.

We will assess the issue and provide an appropriate remedy where required.

Address Accuracy

Please check your delivery address carefully before submitting your order.

Customers are responsible for providing complete and accurate address information.

If you notice an error before dispatch, contact us as soon as possible and we will update the address where reasonably possible.

If an order is returned because the customer supplied an incorrect or incomplete address, reasonable additional postage costs may be payable before the order is resent.

This does not apply where the delivery problem was caused by us or our carrier rather than the address supplied by the customer.

Authority to Leave

Where a carrier permits an authority-to-leave or safe-drop option, the delivery will be handled according to the carrier's applicable service and the instructions provided.

Any rights that cannot lawfully be excluded remain unaffected.