Shipping policy

Shipping Policy

Last updated: 19 August 2026

At Coastal Keepsakes, we aim to get your order to you as quickly and safely as possible. As most of our products are personalised or made to order, please take both our production time and the estimated delivery time into account when placing your order.

Processing Times

Our current standard production time is approximately 3–5 business days before dispatch.

Some larger, more complex or bulk orders may require additional production time. If your order is particularly urgent, please contact us before ordering so we can confirm whether your required timeframe is achievable.

Production times are separate from shipping times and begin once we have received all information required to complete your order, including any necessary design approvals.

Shipping Within Australia

We ship Australia-wide using Australia Post and selected courier services, depending on the size and type of your order.

Standard and Express Post options are available for most orders, with shipping calculated at checkout.

Typical Australia Post delivery estimates after dispatch are:

Service	Estimated Delivery
Standard Post	2–8 business days
Express Post	1–4 business days

Delivery times are estimates only and can vary depending on your location, particularly for regional and remote areas.

Larger products such as event signage, mirrors and other oversized items may be shipped using a courier rather than Australia Post. The available shipping option and cost will be displayed at checkout where applicable.

Local Pickup

Free local pickup is available from Buderim, Queensland.

We operate by appointment only. Once your order is complete, we will contact you with collection details.

Please do not attend for collection until you have received confirmation that your order is ready.

Urgent Orders

If you require an order by a specific date, please contact us before ordering.

Choosing Express Post reduces the delivery time after dispatch but does not reduce the production time required to make your order.

While we will always do our best to accommodate urgent requests, we cannot guarantee delivery by a particular date once a parcel has been handed to the carrier.

Order Tracking

Once your order has been dispatched, tracking details will be sent to the email address provided with your order where tracking is available.

International Shipping

Our website currently accepts orders for delivery within Australia only.

For international enquiries, please contact us at hello@coastalkeepsakes.com.au before placing an order.

Delivery Delays

Once an order has been dispatched, delivery is managed by the relevant postal or courier service.

Delays caused by Australia Post, courier networks, severe weather, public holidays, peak shipping periods or other circumstances outside our control can occasionally occur.

We cannot guarantee carrier delivery timeframes and are not responsible for delays that occur after your order has been dispatched.

If your parcel appears to be significantly delayed or lost in transit, please contact us and we will assist with the carrier enquiry where possible.

Delivered Parcels

Coastal Keepsakes is not responsible for parcels that are lost or stolen after the carrier has confirmed successful delivery to the address provided with the order.

If you believe your parcel has been incorrectly marked as delivered, please contact the carrier using your tracking information and let us know if further assistance is required.

Address Accuracy

Please carefully check your delivery address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address. We cannot be responsible for orders delivered to an incorrect address supplied at checkout.

If you notice an error before your order has been dispatched, contact us as soon as possible and we will update the address where possible.